Organizational Dialogue for Theory & Practice- myassignmenthelp

Question: Discuss about theOrganizational Dialogue for Theory Practice. Answer: Introduction The major purpose of this paper is to analyze the knowledge and concepts related to business communications. It also include the reflective analysis of my personal experience with a critical incident. In addition to this, it also consists of the factors that influence the communication skills and how one can easily improve it. Communication plays a major role in any business. Today there are many companies and organizations which aims at transferring information for several reasons wither to external or internal business stakeholders (Chaney and Martin 2013). Basically business communication is a way by which two or more than two persons can transmit and exchange ideas, knowledge and information between themselves. According to W.H. Newman and C.F. summer, Communication is an exchange of facts, ideas, opinions or emotions by two or more persons. It is simply a two way channel which is followed by every organization in order to create a positive attitude towards the objectives of the organization (Guffey and Loewy 2012). The major communication goal of any business organization is to deliver the main concept or ideas from one person to another person without any delays and distortion. Accomplishment of the leader or manager along with the organization depends on the competence of communication (Guffey and L oewy 2010). I have faced a major incident where I felt a huge communication gap between the customer and the company. The communication gap generated had led to creating a huge nuisance in the company as well as the customers and its employees. I would like to share my personal experience which I have recently faced an issue being a customer and getting involved in in poor communication. I had ordered something from Jockey website via online shopping and the stuff was supposed to be delivered to me on the mentioned address within a week. Later, Due to some urgency, I had to leave town for 7days and there was no one at home who could receive the parcel. I had already mailed the company about the same but there was no response. Apart from this, my parcel was delivered on the mentioned date but since no one was available at the location, the delivery boy returned back and I got a message on the cell phone regarding Your parcel has been returned back from the address mentioned. We could not find the concerned person to receive it. I read the messages and drafted a mail regarding the issue. The company apologized but I was still wondering if they had checked my earlier mail, it would not have created such issues. The mail which I had sent before leaving the town was not even responded back. And later when their product was returned back, they remembered to respond my mails. It was frustrating though the major concern was the issue related to communication gaps. So, I believe that the company must be responsible enough to manage the customers concerns and tackle with the feedbacks and mails in the daily basis. Lets take another example which was faced by me few months back. Have you ever got a feeling of someone pranking you from a bank? A bank which is widely spread with170 branches. Thats what exactly I felt when I went to ATM to withdraw money and I suddenly realized my card was not working. I went to the bank expecting the support from the customer service and letting me know what exactly happened with my card and what the corrective measures to resolve it. Instead, the bank recommended to call the hotline numbers because these departments manages to solve such queries. I called on the number but they did not accept my calls and I was said to mail them. Next day, I went to the main office and the same was repeated by them. Few days later, I got a letter which stated that the account has been closed without any further explanation. Just a contact number of the account officer was mentioned which was not the right solution to my problem. There was no valid reason that could justify why m y account was closed or perhaps it was due to any mistakes caused by banks. All I know is one should not simply joke around when anyones personal finances are on the mark line, which the bank failed to understand. There was lack of limpidity and the process of delivering the explanation to their customers was an excruciating experience. This could easily be solved right the way by providing an explanation or a reason to get my account closed. While engaged in the learnings related to communication, there are several insights that I learned in order to develop my own interpersonal communication skills while working in a business. Interpersonal communication is the way which helps people to exchange messages and information through the means of verbal and nonverbal communications (Kaufer and Carley 2012). Interpersonal communication is not only about what is actually conveyed and the fluency of language used but it is actually the way it is represented or how it is conveyed like in case of nonverbal messages, tones, gestures, body language and facial expressions may be measured (Rummler and Brache 2012). Whenever there are two or more than two people in the similar work place and they both are aware of each others presence, then it is quite obvious that communication will take place no matter how blatant or unintentional. Sometimes, even I feel without speech, I use many cues of posture, facial expressions and other gesture s inn order to form an expression and develop more personality traits. Even though, no communication might be envisioned, others receive any certain messages with the nonverbal behaviors (Okoro, Washington and Cardon 2011). There are several elements of interpersonal communication. Some of the widely used elements are the communicators, message, noise, feedback, context and channel. For any communication that takes place, there must be availability of minimum two people in it. It is quite easy to think that the communication involves a receiver and a sender (Grunig 2013). The major problem related to the process of communication is the way of seeing it as a one way process where the sender sends the message and the receiver receives the message. Let us take an example of one way communication when a person is talking and the other person is simply listening to it. Thus it can said that two way communication is always complex because it involves sender and the receiver communicating simultaneously. In addition to this, it can be stated that communication is highly interactive process which involves two or more than two persons (Dozier, Grunig and Grunig 2013). Likewise, message is not a medium of speech where information is conveyed but it also include nonverbal messages which include facial expressions, tones of voices, gestures, and body language. In general, it aims at disclosing the emotional attitude of an individual that might underlie the content of speech (Hartman and Cambridge 2011). While I was working in an organization, I used to get disturbed while working because of the noise. Here, noise created in an organization means the distortion of messages. It manipulates the entire meaning of the speaker and the listener. Sometimes, physical noise also becomes a problem which can create hindrances in communication channel. Additionally, feedback is the message that a receiver returns. There can be direct feedback as well as well-structured feedback (Turban, Sharda and Delen 2011). When I was earlier working in an organization, there was a manager who used to say statements like Say that again, I did not understand. This is the way of direct feedback. Feedback is generally used to improve and enhance communication skills (Coombs 2014). Conclusion As a result, it can be in sighted that communication skills plays an important role that helps an individual to build his or her own personal attitude. The person who possess interpersonal skills are likely to earn great value and add more career opportunities as well (Robles 2012). In addition to this, communication has evolved the whole scenario of business and created an overall success. Business communication helps in creating a positive attitude and also aims at creating a more better life of an individual. References Chaney, L. and Martin, J. 2013, Intercultural business communication, Pearson Higher Ed. Coombs, W.T. 2014, ongoing crisis communication: Planning, managing, and responding, Sage Publications. Dozier, D.M., Grunig, L.A. and Grunig, J.E. 2013, Manager's guide to excellence in public relations and communication management, Routledge. Grunig, J.E. ed. 2013, Excellence in public relations and communication management, Routledge. Guffey, M.E. and Loewy, D. 2010, Business communication: Process and product, Cengage Learning. Guffey, M.E. and Loewy, D. 2012, Essentials of business communication, Cengage Learning. Hartman, J.L. and Cambridge, J. 2011, Optimizing millennias communication styles, Business Communication Quarterly, 74(1), pp.22-44. Kaufer, D.S. and Carley, K.M. 2012, Communication at a distance: The influence of print on sociocultural organization and change, Routledge. Okoro, E.A., Washington, M.C. and Cardon, P.W. 2011, Portfolios in business communication courses as tools for employment, Business Communication Quarterly, 74(3), pp.347-351. Robles, M.M. 2012, Executive perceptions of the top 10 soft skills needed in todays workplace, Business Communication Quarterly, 75(4), pp.453-465. Rummler, G.A. and Brache, A.P. 2012, improving performance: How to manage the white space on the organization chart, John Wiley Sons. Turban, E., Sharda, R. and Delen, D. 2011, Decision support and business intelligence systems, Pearson Education India.